!DOCTYPE html> Peak Inside Sales CSR Assessment

Peak Inside Sales CSR Assessment

Evaluate your fit for Inside Sales CSR roles with precision, powered by Steel Spine™ and NeuroSell™.

Contact: team@peaktcs.com or 706-228-PEAK.

How to Use

Enter your details and agree to the terms.
Confirm you are not a robot to proceed.
Complete the behavioral assessment sections.
Review your score, recommendations, and visual results.
Proceed to the Excel tasks (30-minute limit) and review results.
Submit for evaluation and provide feedback.

Terms and Conditions

By participating, you agree: Responses are used solely for evaluation and not shared without consent. Peak Talent Capital Solutions is not responsible for technical issues. All information provided is accurate as of 03:59 PM EDT, September 29, 2025. Results are informational and do not guarantee employment. Contact team@peaktcs.com for full terms.

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INSIDE SALES CSR ASSESSMENT - POWERED BY STEEL SPINE™ & NEUROSELL™

Behavioral Score: 0/100 | Strong Fit

Your Details

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1) Steel Spine (Resilience and Toughness - 40%)

Score each 1–5 or select options. Open-ended responses are evaluated manually.

1. I remain calm and focused when a customer rejects a proposal multiple times.

2. Describe a time when you faced repeated setbacks in a customer interaction. How did you persist and turn it around? (200-word limit)

3. I view customer complaints as opportunities to strengthen relationships rather than personal failures.

4. In high-pressure situations, I prioritize de-escalating conflicts before addressing the issue.

5. Scenario: A long-term customer is upset about a delayed order and threatens to switch suppliers. What is your first step?

6. I bounce back quickly from lost sales by analyzing what went wrong and applying lessons to future prospects.

7. I am comfortable making cold calls even after several rejections in a row.

8. Scenario: During a prospecting call, the lead hangs up abruptly. How do you respond?

9. I maintain motivation during slow sales periods by setting small, achievable goals.

10. Describe how you've handled a situation where a team member's error affected your customer relationship. How did you resolve it without blame? (200-word limit)

2) NeuroSell (Neuroscience-Based Selling - 30%)

Score each 1–5 or select options. Open-ended responses are evaluated manually.

1. I use storytelling in sales pitches to help customers emotionally connect with the product's benefits.

2. Scenario: A prospect is hesitant due to cost. How do you address this using psychological principles?

3. I focus on understanding a customer's pain points before presenting solutions, as decisions are often emotional.

4. Describe how you've used questions to uncover a customer's unspoken needs in a sales conversation. (200-word limit)

5. I build trust by mirroring a customer's communication style (e.g., pace, tone) during calls.

6. Customers are more likely to buy when they feel understood, so I prioritize active listening over talking.

7. Scenario: During a conference call, the customer seems disengaged. What technique do you use?

8. I incorporate visuals or analogies in emails/quotes to make complex product benefits easier for the brain to process.

9. How would you apply the principle of reciprocity (giving value first) in prospecting for new accounts? (200-word limit)

10. I avoid overwhelming prospects with too many options, as it can lead to decision paralysis.

3) Inside Sales CSR Traits (30%)

Score each 1–5 or select options. Open-ended responses are evaluated manually.

1. I use forecasting tools to plan ahead for customer orders based on regular check-ins.

2. Scenario: A customer requests a quote for a custom product. Your steps:

3. I prioritize daily tasks to balance order entry, expediting, and prospecting calls.

4. Describe your process for maintaining customer relationships through follow-ups and problem resolution. (200-word limit)

5. I collaborate effectively with regional sales managers to identify upsell opportunities.

6. In team settings, I contribute ideas to improve division processes, like order fulfillment.

7. Scenario: A logistics issue delays a shipment. How do you handle it?

8. I conduct research on prospects before cold calling to personalize outreach.

9. How do you manage leads from initial contact to generating new business? (200-word limit)

10. I ensure accurate data entry in systems to avoid errors in order-to-cash processes.

Excel Assessment

Perform the 25 tasks below using the interactive spreadsheet. Edit cells, add formulas (e.g., =SUM(A1:A10)), and describe chart/PivotTable steps in cells. Some tasks will be manually reviewed.

Time limit: 30 minutes recommended. Timer starts now.

Time Elapsed: 0:00

25 Excel Actions/Tasks:

In Orders sheet, add a column "Total Revenue" and use formula to calculate Quantity * Price for each row (e.g., =D2*E2).
In Customers sheet, format LastOrderDate column as Short Date (mm/dd/yyyy).
In Products sheet, add a column "Profit Margin %" and calculate (SellingPrice - Cost)/SellingPrice * 100 (e.g., = (E2-D2)/E2 * 100).
In Orders sheet, use SUMIF to calculate total revenue from CustomerID "C001" (place in a summary cell).
Create a PivotTable from Orders sheet to show total Quantity by Category (from Products sheet; describe steps in a cell).
In Customers sheet, use COUNTIF to count customers in "Chicago".
In Orders sheet, filter to show only orders after 2025-01-01.
In Products sheet, sort by SellingPrice descending.
In Orders sheet, use AVERAGEIF to find average Quantity for ProductID starting with "P0".
Add a chart: Bar chart of TotalSpend by Location from Customers sheet (describe in a cell).
In Orders sheet, use VLOOKUP to add Product Category from Products sheet (lookup ProductID).
Calculate total orders value: Use SUM on Total Revenue column.
In Customers sheet, use MAX to find highest TotalSpend.
Use conditional formatting in Orders sheet to highlight Quantities >50 in yellow.
In Products sheet, use IF to flag products where Cost >400 as "High Cost" in a new column.
Create a formula in Orders sheet to calculate days since order: =TODAY() - F2 (format as number).
Use COUNTIFS in summary: Count orders where Quantity >20 and Category="Additive".
In Customers sheet, rank customers by TotalSpend using RANK.EQ.
Merge Customers and Orders using VLOOKUP to add Customer Location to Orders sheet.
Create a PivotChart: Line chart of total revenue by month from Orders Date (describe in a cell).
In Products sheet, use MIN to find lowest SellingPrice.
Use TEXTJOIN or concatenate to create a list of all Product Names in one cell.
In Orders sheet, use SUBTOTAL to sum Quantity while filtering.
Add data validation to a new sheet for Prospect Status (dropdown: New, Contacted, Quoted).
Forecast: Use FORECAST.LINEAR in a summary to predict next TotalSpend for a customer based on historical (assume trend from Dates).

Peak Inside Sales CSR Assessment

How to Use

Terms and Conditions

Behavioral Assessment Results

Score Breakdown

Subcategory Scores

Visual Results

Recommendations

Excel Assessment

25 Excel Actions/Tasks:

Spreadsheet Workspace

Excel Assessment Results

Score Breakdown

Visual Results

Recommendations

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